juan alcacio

Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms…

New York Times Book Review Editors' Choice From acclaimed Argentine author Pedro Mairal and Man Booker International-winning translator Jennifer Croft, the unforgettable story of two would-be lovers over the course of a single day. Lucas Pereyra, an unemployed writer in his forties, embarks on a day trip from Buenos Aires to Montevideo to pick up…

Digital technologies are a key feature of contemporary education. Schools, colleges and universities operate along high-tech lines, while alternate forms of online education have emerged to challenge the dominance of traditional institutions. According to many experts, the rapid digitization of education over the past ten years has undoubtedly been a ‘good thing’. Is Technology Good…

UNCENSORED! Tragedy & Hope: A History of the World in Our Time by Carroll Quigley is the ultimate insider admission of a secret global elite that has impacted nearly every modern historical event. Learn how the Anglo-American banking elite were able to secretly establish and maintain their global power. This massive book provides a detailed…

Over the past quarter century, researchers have successfully explored the inner workings of the physical and biological sciences using a variety of social and historical lenses. Inspired by these advances, the contributors to Social Knowledge in the Making turn their attention to the social sciences, broadly construed. The result is the first comprehensive effort to…

Winner of the 2022 ECPA Christian Book Award for Faith & Culture How do we effectively confront racial injustice? We need to move beyond talking about racism and start equipping ourselves to fight against it. In this follow-up to the New York Times Bestseller the Color of Compromise, Jemar Tisby offers an array of actionable…

La edición de 2020 de El estado de los mercados de productos básicos agrícolas (SOCO 2020) se centra en el examen de políticas y mecanismos que promueven resultados sostenibles (económicos, sociales y ambientales) en los mercados agrícolas y alimentarios, tanto a escala mundial como nacional. El análisis se estructura en torno a las tendencias y…

This book provides a detailed treatment of an important topic that has received no scholarly attention: the surprising transformation of indigenous peoples' movements into viable political parties in the 1990s in four Latin American countries (Bolivia, Colombia, Ecuador, Venezuela) and their failure to succeed in two others (Argentina, Peru). The parties studied are crucial components…

Nonprofit leadership is messy Nonprofits leaders are optimistic by nature. They believe with time, energy, smarts, strategy and sheer will, they can change the world. But as staff or board leader, you know nonprofits present unique challenges. Too many cooks, not enough money, an abundance of passion. It’s enough to make you feel overwhelmed and…

This open access book explores a special species of trouble afflicting modern societies: creeping crises. These crises evolve over time, reveal themselves in different ways, and resist comprehensive responses despite periodic public attention. As a result, these crises continue to creep in front of our eyes. This book begins by defining the concept of a…